Refund and Returns Policy

Last Updated: May 11, 2025

Your Satisfaction Matters

At Sumovir, we want you to be fully satisfied with your purchase. If something isn’t quite right, we’ve got a clear refund and return process to help.

Returns

• • Timeframe: You have 30 days from delivery to request a return.

• • Eligibility: Your item must be:
    
    • • Unused, in the same condition as received.
    • • With all tags and original packaging intact.
    • • Accompanied by your receipt or proof of purchase.

• • How to Start: Email support@sumovir.com with your order number. If approved, send returns to the following addresses:

    Returns address: 3003 N Columbus Blvd, Tucson, AZ 85712, United States

• • Note: Items sent back without prior approval will not be accepted. Please reach out to support@sumovir.com to initiate the process.

Damages and Issues

• • Please inspect your item upon delivery. If you receive a defective, damaged, or incorrect product, contact us right away at support@sumovir.com — we’ll make it right.

• • Non-Returnable Items: Custom items, sale items, or gift cards can’t be returned. Questions? Reach out!

Exchanges

• • We don’t offer direct exchanges. Return your items, and once approved, place a new order for the one you want—it’s the fastest way!

European Union 3-Day Cooling-Off Period

• • If your item ships to the EU, you can cancel or return within 3 days of delivery for any reason. It must be unused, with tags and packaging, plus proof of purchase.

Refunds

Process: We’ll notify you within 2-3 business days of receiving your return if it’s approved. If yes, your refund—including original shipping—will hit your payment method within 3 business days.

• • Bank Delays: It may take 10-15 days for your bank to process it. No refund after 15 days? Email support@sumovir.com.

Shipping Costs

• • You cover return shipping, unless the issue is our fault (e.g., damaged or wrong item)—then we’ll provide a prepaid label.

Thanks for Choosing Sumovir!

We’re here to make your shopping experience awesome. Questions? Contact support@sumovir.com anytime!